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The world of online shopping sometimes has unexpected turns… in which errors of e-commerce platforms —like Amazon— end up benefiting users. In the story we bring you today, the beneficiary is a gamer who intended to buy a laptop suitable for gaming.
This player, a frequent traveler for work reasons, wanted to have a computer that would allow him to play during his stays in hotels, and chose to buy an MSI Katana 15 model for a approximate price of 1,000 euros. But when the package finally arrived, he got a surprise…
…instead of receiving the laptop he had ordered, he discovered a much more powerful model. Inside the box was the MSI Titan GT77, valued at more than 5,000 euros. In fact, its base price is just over 4,000 euros, but, with customization options, its price can exceed 6,000.
So, understandably, the player experienced a brief moment of panic as he successively reviewed his order, the receipt, and his bank statement. But all the documents indicated that I had only paid 999 euros to MSI.
“I myself have experienced a few shipping errors in my favor before this, but never anything this huge. Has anyone else been blessed by the ordering gods with something like this? I feel like he’s already used up all his luck during the next decade.”
It’s not something so exceptional, it seems
Curiously, when a friend of his shared his story on social networks, they have come to light—especially on Reddit— numerous similar experiences, suggesting that These types of errors are relatively common on e-commerce platforms.
Thus, we find stories like that of the user who placed an order, saw how the supplier canceled it, tried it a second time with the same result… and a week later he came across two copies of the article requested (and never paid) at home.
The comments on Reddit make it clear that the most common mistake is receiving the same product several times (for the price of one)
However, among the users who responded to the post The question arises as to whether or not providers end up being aware of these errors.: In theory, it is possible for the supplier to notice the absence when the user who did order the MSI Titan notifies the erroneous delivery of a mid-range device.
In theory, most suppliers have a procedure to detect these types of errors (monitoring the weight of packages or tracking inventory), but some users argue that As long as the provider does not detect it, there is no reason for the beneficiary of the error to notify it..
“I’m still a little shocked by this whole thing, and I know he’s more than happy, but I’m not: I don’t think he really knows how well this has gone for him. I’ve been looking into buying a new 4K monitor, I hope.” Send me four when I can order one.
Image | HS You on Flickr
In Xataka | What happens when a store cancels an order due to a price error: when can you complain and how to do it
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